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You think your privacy is important? So do we!

Bullex (“Bullex”, “we”, “our” or “us”) takes your privacy very seriously. We therefore only collect information that we need to provide you with our Bullex Services, to understand how you use them and to learn how we can continuously improve them. We will never make your data available to third parties for commercial purposes.

This Privacy Policy applies to the use of the Bullex website (, subsidiary websites, API’s, or Bullex apps (Android & IOS), (collectively referred to as the "Bullex Site") and all services provided by Bullex (“Bullex Services”). If you do not agree with our practices, please do not use the Bullex Site and any of the Bullex Services it offers.

We may occasionally modify our Privacy Policy. All changes will be effective upon posting on the Site. With the publication of a new version the validity of all previous versions is cancelled. You can determine when the Privacy Policy was last revised at the top of this page. You agree to be bound by any changes if you continue to use the Bullex Site after these changes have been posted.

If you have any questions or concerns regarding this Privacy Policy or if you have a suspicion of a data breach, please contact our Privacy Officer at [email protected]. You can also contact us at this email address in case you want to receive a complete overview of all data we have collected about you.

What information does Bullex collect and why?

We collect two categories of information:

  • We collect personal information you provide to us when you want to be informed about the progress of Bullex and/or when you create a Bullex Account and use our Bullex Services (“Personal Information”). Bullex will collect personal information, including formal identification documents, in order to comply with global industry regulatory standards including Know-Your-Customer (KYC), Anti-Money Laundering (AML), and Counter Terrorist Financing (CTF) before providing you a Verified Bullex Account and give you access to Bullex Services. Personal Information also includes information we collect as you use our Bullex services.
  • Aggregate and Anonymous Data: Aggregate and anonymous data is information that does not identify you specifically, including data collected automatically when you enter the Bullex Site (“Additional Data”). This may be collected using cookies, pixel tags, web beacons, browser analysis tools and web server logs. The data collected includes numbers of times you visit, how you navigate the Bullex Site, information from the devices you use to access the Bullex Site or mobile platform, your operating system type or mobile device model, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone of your device. Our server logs may also record the IP addresses of the devices you use to interact with the Bullex Site. We may also collect information about a website you were visiting before you came to the Bullex Site and any website you visit after you leave the Bullex Site, if this information is supplied to us by your browser. Additional Data also includes some data collected by location services.

Below you find in full detail what Personal data we collect and why.

Personal Information Why we collect it
Name, date of birth, address, copy of ID card, Proof or residence We collect this data as part of our profile verification process. We have to make sure who you are in order to comply with ‘Know-Your-Customer” regulation. This means we compare the information on the copy of your ID card and a Proof of residence to the other information you have provided when registering at the Bullex Site.
Email Address If you choose to receive our email newsletter we will send it to the email address you provide.

We also collect your email address as part of the account creation process. Your email address is required every time you log in. When you create an account we will use your email address for functional messages including email confirmation, customer service and messages required for the Bullex Services we provide you.
Bank Account information, Public keys Wallets, requests and orders you enter at the Bullex Site, transaction details, balances you hold at Bullex We collect this information dependent of your use of the Bullex Services. This information is necessary to provide you with the Bullex Services.

When you log into your Bullex Account you will be able to see an overview of your orders, requests and transactions, plus an overview of the balances you hold at Bullex.

How does Bullex use my information?

We use Personal Information and Additional Data to:

  1. Build, operate and continuously improve the Bullex Site and Bullex Services;
  2. Perform user analytics;
  3. Provide customer support; Communicate with you and provide additional information that may be of interest to you;
  4. Send you reminders, technical notices, updates, security alerts and support, and administrative messages;
  5. Manage our everyday business needs such as Bullex Site and Bullex Services administration, analytics, fraud prevention, or to comply with the law.

What is Bullex’s legal basis for processing my data?

Bullex may process your personal data for the purposes mentioned in this policy on the basis of:

  • Entering into and performing of an agreement;
  • Being able to comply with regulatory or policy requirements or requirements;
  • Pursuing a legitimate interest;
  • With your consent.

What is Bullex’s Cookie Policy?

The Bullex Site, like many others, uses small files called cookies to help improve your experience. ‘Cookies’ are small text files that are stored by the browser (e.g. Internet Explorer, Chrome or Safari) on your computer, tablet or mobile phone. They allow websites to store such things as user preferences or enable websites to hold session information as you navigate from page to page within the website. Other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, are used for similar purposes. In this policy, we refer to all of these technologies as “Cookies.”

We use Cookies on the Bullex Site to understand visitor and user preferences, improve their experience, and track and analyze usage, navigational and other statistical information. You can control the use of cookies at the individual browser level. If you elect not to activate Cookies or to later disable cookies, you may still visit the Bullex Site, but your ability to use some features or areas of the Bullex Site may be limited. For example, we cannot tell if you are signed in without using cookies, so you would not be able to post comments.


Every time a user visits our website, web analytics software provided by a third party generates an anonymous analytics cookie. These cookies can tell us whether or not you have visited the Bullex Site before. Your browser will tell us if you have these cookies, and if you don’t, we generate new ones. This allows us to track how many individual unique users we have, and how often they visit the Bullex Site. These cookies cannot be used to identify individuals; they are used for statistical purposes only.

How do I turn cookies off?

It is usually possible to stop your browser accepting cookies, or to stop it accepting cookies from a particular website. All modern browsers allow you to change your cookie settings. These settings will typically be found in the ‘options’ or ‘preferences’ menu of your browser. In order to understand these settings, you could use the ‘Help’ option in your browser for more details.

For more information about cookies, please visit or

Does Bullex share my information with 3rd parties?

Bullex will never sell your Personal Information or Additional Data to third parties or otherwise share your data for commercial purposes. We will not display on the Bullex Site, or otherwise disclose your Personal Information to any third party unless it is necessary to provide the Bullex Services, when required by law, or if we have good faith belief that such action is reasonably necessary to:

  1. Comply with current judicial proceedings, a court order or legal process served on us;
  2. protect and defend our rights, property and interests, including by enforcing our agreements, policies and Terms of Use;
  3. respond to claims that any submitted content violates the rights of third parties;
  4. respond to your requests for customer service;
  5. protect the rights, property or personal safety of Bullex, its members and the public;
  6. in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company, or;
  7. with your consent to share the information.

How does Bullex store & protect my information?

We understand how important your privacy is, which is why Bullex maintains (and requires its IT service providers to maintain) appropriate safeguards to protect the security and confidentiality of the Personal Information you entrust us.

The Bullex Site and your customer information are primarily hosted within the EU and fall under the General Data Protection Regulation of the EU. To provide Bullex Services to you Bullex cooperates with a number of IT Service providers that may be based outside of the EU. If you are located in the EU, your Personal Data may be transferred to such service providers in non-EU countries that are recognized by the European Commission as providing an adequate level of data protection according to EU standards (the full list of these countries is available here). For transfers from the EU to countries not considered adequate by the European Commission, we have put in place adequate measures. Our IT service provider located in the USA are certified members pursuant to the EU/US Privacy Shield, to protect your Personal data.

We employ generally accepted industry standards to protect your Personal Information and we continuously strive to protect your information and privacy as much as we can. Unfortunately, no data transmission over Wi-Fi or the Internet can be 100% secure. As a result, we cannot guarantee or warrant the security of any information you disclose or transmit to us online.

Please recognize that you play a vital role in protecting your own Personal Information. When creating a Bullex Account, it is important to choose a password of sufficient length and complexity, to not reveal this password to any third-parties, and to immediately notify us if you become aware of any unauthorized access to or use of your account.

If you have reason to believe that your data is no longer secure, please contact us as soon as possible at [email protected].

How long does Bullex keep my information?

We store your Personal Information securely as long as you decide to use our Bullex Services. We will only retain your Personal Information for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting obligations or to resolve disputes.

How can I access/ change/ remove my Personal Information?

You can opt-out of receiving our emails by following the unsubscribe instructions included in each email or by contacting us at [email protected].

You can modify or delete the Personal Information you have provided to us by logging into you Bullex Account and updating your profile. Please note that we may have to restart our verification processes after you changed your Personal Information.

In case you want us to completely remove your information, please contact us at [email protected].